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Email supportCommon questions
How do I restore Premium Lifetime?
Open the Parent Area behind the grown-up gate, choose Premium, then select Restore Purchases. Make sure the device uses the same Apple ID or Google account that made the purchase. Store wording may differ slightly in the final release.
How do I switch child profiles?
Return to Home and tap the current avatar. Choose another profile, or enter the Parent Area to add and edit profiles. One device can hold up to four child profiles.
Where can I set a daily time limit?
In the Parent Area, select the child profile and open Time Limit. When the session ends, LingoSprout uses a soft “time to rest” screen rather than cutting off an activity abruptly.
What does Calm Mode change?
Calm Mode softens sound, movement, and visual celebrations for children who prefer a quieter experience. Learning content and earned progress stay the same.
How do I change the learning language?
Open the Parent Area, select a profile, then choose Learning Language. Each profile can use English, German, or Albanian, with an optional separate translation language.
How do I delete a profile or all progress?
In the Parent Area, select the profile and choose Delete Profile. To wipe all local information, use the reset option in app settings or remove the app and its data using your device settings. Deletion cannot be undone because progress is not backed up to an account.
Why does a locked category say “Ask a grown-up”?
Purchase messages are intentionally kept out of the child experience. “Ask a grown-up” points the family to a parent, who can decide whether to open the gated Premium information.
For the complete details, read our Privacy Policy and Terms & Conditions.
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